PRIVACY POLICY

This is the privacy policy of www.morphstudios.be (hereinafter referred to as "MORPH Studios"). 

In this statement, we inform you about the personal information we collect and use, the purposes for which we collect it, the rights you have, and how you can exercise them. Your data will not be used or shared with anyone other than as described below.

1. Scope of application

This Privacy Policy governs all agreements and interactions with MORPH Studios. Specifically, it applies whenever you visit our website, utilize our services, make a purchase, or engage in any form of communication with MORPH Studios.

2. Information Collected

MORPH Studios collects and processes the personal data that you voluntarily provide to us on the Website, the data that you do not provide to us directly, but which is collected through the use of cookies, as well as information that we receive from third parties. 

2.1 Voluntarily provided by you 

The personal information that you voluntarily provide to us via the Website includes, but is not limited to, the following:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

2.2 Information obtained by Cookies

MORPH Studios uses Google Analytics to monitor user interactions and visitor activity on our website. The personal information collected through cookies may include, but is not limited to, details regarding your access and use of our website and your account, such as device and browser information, network connection data, IP address, and other information related to your engagement with our services.

MORPH Studios has not granted Google permission to use this information for any other Google services, and such data will be utilized exclusively for the purposes outlined herein.

2.3 Information obtained from Third Parties

Furthermore, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes entities that support the functionality of our website and services, such as Shopify.

Our payment processors are responsible for collecting payment information, including bank account details, credit or debit card information, and billing addresses, to facilitate the processing of your transactions and fulfill your orders. This process allows us to provide you with the products or services you have requested and to execute our contractual obligations.

In addition, when you visit our website, open or interact with emails we send you, or engage with our services or advertisements, we, or third parties with whom we collaborate, may automatically gather certain information using online tracking technologies. These technologies include pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. 

2.4 Sensitive information

MORPH Studios does not collect or process sensitive data about participants. This includes data that could reveal an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, data on trade union membership, data on health or sexual orientation. We kindly request that participants do not provide such data. In the event that sensitive data is provided to MORPH Studios, you expressly consent to MORPH Studios processing such data in accordance with the terms of this Privacy Statement. MORPH Studios reserves the right to destroy such sensitive data.

2.5. Children

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

3. Use of personal information

3.1 Providing Products and Services. 

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

3.2 Marketing and Advertising. 

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

3.3 Communicating with you. 

We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

4. Consent

4.1 By providing us with your information and/or using our services, you agree to this Privacy Statement. 

4.2 By accepting this Privacy Statement, participants consent to MORPH Studios processing the personal data they have provided in accordance with the terms of this Privacy Statement. You have the right to withdraw your consent at any time. To do so, please contact us by email at X and request that we delete your data.

5. Processing of personal data

5.1 Legal basis

In accordance with the General Data Protection Regulation, we are permitted to collect, process and transfer your personal data. In accordance with Article 6.1 (a-c), this is done on the basis of your consent or out of necessity to comply with a legal obligation. 

5.2 Data Controller

Morph Studios is the data controller for the personal data you provide. We will only use this data to ensure the responsible, lawful and efficient operation of the services we provide. 

The entity responsible for the processing of any personal data you may provide via this website is MORPH Studios, with registered office at ? (RPR Antwerp, Hasselt division), trading as "MORPH Studios".

5.3. Third parties

In certain circumstances, MORPH Studios is required to share your personal information to third parties such as:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

By agreeing to the processing of personal data, you agree to your data being shared with third parties.

6. Storage of personal data

6.1 MORPH Studios retains your personal data obtained as part of our services.

6.2 Once our services have been provided, MORPH Studios will retain your personal data for the maximum period permitted by local legislation. Once the legal retention period has elapsed, the participant's data will be fully deleted from the MORPH Studios system.

7. Your rights

7.1 According to the Privacy Act and the General Data Protection Regulation, you have the right to:

  • Correct or, if necessary, delete your data under the conditions plotted in Article 17 AVG
  • Oppose the processing of your data in specific cases (e.g. direct marketing)
  • In specific cases (see Article 18 AVG), you can place a request to restrict the processing of your data
  • Request access to your personal data

7.2 You can exercise these rights by sending a written request to the following address;

Adress: Hassaluthdreef 10B bus 7, 3500 Hasselt, Belgium

Email: info@morphstudios.be

Complaints in case of violation of the applicable Belgian rules on the protection of personal data on this website can be addressed to the Belgian Commission for the Protection of Privacy by e-mail to the following address;

BELGIE: Gegevensbeschermingsautoriteit

Drukpersstraat 35,

B- 1000 Brussel

e-mail: “contact@apd-gba.be” 

(www.dataprotectionauthority.be).


We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

8. Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies

9. Security measures

MORPH Studios guarantees the secure transmission of the data you provide. MORPH Studios therefore treats this data with the utmost care.

To ensure this, the necessary administrative and technical organizational measures are taken. We also expect the same care from third parties who obtain this information.

Notwithstanding these security measures, it is impossible to provide absolute protection. Therefore, in the event of a data leak where personal data is compromised, you will be personally informed and a report will be made to the Privacy Commission.

Third parties

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. 

10. Modifications to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

11. Applicable law and jurisdiction

The Privacy Statement of MORPH STUDIOS is subject to Belgian law. The competent court of Hasselt has exclusive jurisdiction to take cognisance of all disputes that may arise from this Privacy Statement of MORPH Studios and that cannot be settled amicably.

 

Collapsible content

How do I return an item?

Not fully satisfied with your order? Or perhaps you ordered the wrong size? You can return your purchase within 14 calendar days.

1. Notify Us
Contact us via email to let us know about the return. Be sure to include your order number and details of the item you wish to return.

2. Package
Securely pack the item to ensure it remains undamaged during transit.

3. Ship
Send the package with a track & trace code from your nearest post office to the following address:

Hassaluthdreef 10B, Unit 7, 3500 Hasselt.

Note: Shipping costs are your responsibility.

4.Refund
Once we receive and inspect the return, we will process your refund. You will receive updates via email regarding this process.

How much does it cost to return an item?

Return shipping costs, including any applicable customs fees, are the customer’s responsibility. Please purchase a shipping label with a track & trace code from the courier service of your choice. The cost will vary depending on the shipping method and carrier you select. We do not offer return labels. Returns that are lost without proof of shipment and a track & trace code will not be eligible for a refund.

Can I exchange an item?

We currently do not offer online exchanges. If you need to change the size or color of an item, please return the original product and place a new order. A new payment will be required for the replacement item. The refund for the returned item will be processed once the return has been completed and all return conditions are met.

Was my return received succesfully ?

You will receive an email confirmation once your return has been processed at our distribution center. Afterward, the refund will be initiated within 14 calendar days. Please keep your track & trace code handy as proof of shipment. This acts as a safeguard in case the package is lost during transit.